Support
Answers to the questions people ask most. If yours isn’t here, email us.
Contact
Email contact@fitmello.com. Tell us which iPhone or Apple Watch you’re using and what happened, and we’ll reply as soon as we can.
Common questions
Do I need an account?
Yes. You sign in with Apple, or with an email address and a password. Your diary belongs to your account rather than to one phone, so it can be backed up and brought back when you sign in on a new one.
Where is my data kept? Is it backed up?
What you record is kept in the app on your iPhone. FitMello asks once whether to back it up to your account. If you say yes, it’s copied there when you leave the app, and a new phone offers to bring it back when you sign in. Change it any time in Profile, then Backup; turning it off deletes the copy. Progress photos stay on your phone and aren’t part of the backup. You can also save a file yourself: Profile, then Data and privacy, then Export a backup.
I have a new phone. How do I get my diary back?
Install FitMello and sign in with the same account. If your account has a backup, FitMello shows Welcome back and offers to restore your diary. You can also do it later from Profile, then Backup, then Restore from your account.
What does FitMello Pro add?
No ads, unlimited barcode scans, Say what you ate, unlimited routines and the full exercise library, charts of your whole history, Adjust my day, weekly suggestions and trends, all fifteen sleep sounds with mixing and Speak your dream, the GLP-1 PDF report, and seven themes and app icons. Logging, your weight plan and every record you keep are free. Pro comes monthly or yearly, and the yearly plan starts with a 7-day free trial.
How do I cancel Pro, or get it back on a new phone?
Pro is an App Store subscription. Cancel it in the Settings app: tap your name, then Subscriptions, then FitMello. Pro belongs to your FitMello account, so signing in on a new phone brings it with you. If it doesn’t appear, go to Profile and tap Restore purchases.
Why does the free version show ads?
Ads keep FitMello free. There are none in your first three days, none while you’re logging, training, sleeping or recording a dose, and never more than two full-screen ads a day. Pro removes them.
How do I bring in my sleep, workouts or weigh-ins from Apple Health?
Open the Sleep tab and choose Apple Health, or go to Profile and then Apple Health. Allow the types you want, and FitMello adds them beside what you wrote, never over it. You can change what it reads at any time in the Settings app, under Health, then Data Access & Devices.
Why does my remaining number go up after a workout?
Workout calories come off what you ate, so the Food tab shows eaten minus workouts as net, against your target. A workout you log in FitMello or record on Apple Watch counts. Your plan’s target is set for a usual day, so everyday walking isn’t counted twice.
A scanned product doesn’t match its label. What can I do?
Scanned products are looked up in two places: USDA FoodData Central, which has the figures US manufacturers print on their labels, and Open Food Facts, which anyone can add to and covers more countries. When both have a product and their calories differ, FitMello shows you both so you can pick the one that matches your label. To always use one source, go to Profile, then Food data. If neither is right, open the product and choose Correct these figures to save your own version. FitMello then uses your version every time you scan that barcode. The free version includes two scans a day that find a product; Pro scans as many as you like.
How do I get FitMello on my Apple Watch?
The watch app comes with the iPhone app. If it doesn’t appear, open the Watch app on your iPhone, find FitMello under Available Apps, and tap Install. To add a complication, touch and hold your watch face, tap Edit, and swipe to Complications.
The rest timer isn’t tapping my wrist.
Allow notifications for FitMello on your Apple Watch when it asks, and keep your iPhone within reach during a workout so the watch hears about each rest.
Can FitMello tell me what dose to take?
No. The GLP-1 log keeps a record of what you enter: dose, site, time and how you felt. It never suggests or changes doses. Follow your prescriber’s instructions.
How do I delete my account, or everything?
To delete your account, go to Profile, then Account, then Delete account. That deletes your account, its backup and the diary on this phone. To clear this phone’s diary but keep your account, go to Profile, then Data and privacy, then Delete all data; your backup stays in your account. Anything you saved to Apple Health stays there until you delete it in the Health app. Deleting your account doesn’t cancel a Pro subscription; cancel that in the Settings app first.
Privacy
Read the privacy policy for how FitMello handles your data.